
One advantage to working with large corporations around the world during my tenure at Microsoft is I have been exposed to many different corporate cultures in action. It may be an oversimplication, but I look at these multiple cultures through…
Had some very uncomfortable conversations in my life, and I’m recall one conversation that was very telling. Not about me, but about someone else. Said “someone else” was someone I was moved under in my company – transferred to from…
On a recent project, I had the opportunity to formalize design standards for a web application. The application was designed “organically”… Which basically means it was designed by committee by multiple developers with very little user testing and UX forethought.…
Happy to announce that I have completed a major revision of my book UX 101. I have added more content on Service Design, Design Thinking, and Agile, as well as deprecated some older content. Links to buy the Kindle and…