DesignOps rarely gets much credit. There’s no big launch. No dramatic reveal. When DesignOps is done well, most people don’t notice it at all. That’s not a failure. That’s success. DesignOps is the work that allows design to scale without…
Category: UX Articles
Technology, UX Articles
Ethics in Product Design: Balancing Innovation and Responsibility
Innovation is exciting. It pulls teams forward, accelerates roadmaps, and fuels the next big release. But here’s the little truth we often forget: every design decision—every “tweak,” every “quality-of-life enhancement,” every “nudge” we introduce into a user journey—has an impact…
UX Articles
How the inverted pyramid model can make your UI documentation more useful
If you’ve ever opened a design-system page or UX specification and thought, “Just tell me what this thing does!”, you’ve experienced the pain of poor information hierarchy.Writers have long solved this in journalism with the inverted pyramid — and it’s…
UX Articles
Lessons in #UX: UX and compliance
User experience and product design is more than just creating a usable interface or desirable product. It’s about negotiating and understanding how your offerings need to comply with regulations. Ensuring compliance with (often) multinational regulations is not just a job…
Technology, UX Articles
Building a Practical AI Strategy for Real-World Impact
At a previous employer, I played a key role in helping define the company’s strategy for the use and application of Artificial Intelligence (AI). Developing an effective AI strategy took time, and required deep collaboration across product, data science, and…
UX Articles
Lessons in UX: Balancing usability with persuasive design
Balancing functional product design with marketing design means creating experiences that are both useful and persuasive—delivering user value while motivating action. To me, product and interaction design is about usability and marketing design is about influencing. I tend to start…
UX Articles
How to add AI to your product, the right way
I have been fortunate enough in my career to implement artificial intelligence and machine learning technology into several products, most recently creating a “ASK AI” chatbot with default prompts to help marketing professionals. I even (many moons ago) designed a…
UX Articles
Lessons in UX: The power of a pattern library
A pattern library, often an integral part of the design system, provides substantial benefits in product design and development. Here’s a deep dive into why incorporating a pattern library can be a game changer for your projects: Consistency and Cohesion…
Technology, UX Articles
How to design products, by… Ian Fleming
An expansion of an earlier Linkedin post by yours truly. The job’s Design. Product Design. If you scan my blog you will note I’m a big fan of James Bond. I’ve seen all the films (countless times), and have a…
Featured Articles, UX 101, UX Articles
A course syllabus for my book UX 101
I’ve crafted a semester-long course based on my book “UX 101: A Primer on User Experience Design.” This book serves as the backbone of our syllabus, offering both beginners and seasoned designers a structured journey into the world of UX.…
Technology, UX Articles
How product design and engineering can work better together
To make sure my product design team is in a “good place”, I continuously focus on three key questions: The current answers are: While my team is producing quality designs in a timely manner, there’s always room for improvement in…
UX Articles
Lessons in #UX and product design: Explaining design decisions
When you’re sharing your designs with stakeholders, it’s crucial to take the time to explain why and how you arrived at your design decisions. As a product designer, you possess a deep understanding of your choices, but let’s face it,…
UX Articles
How will AI like ChatGPT change UX design?
AI like ChatGPT has the potential to greatly enhance user experience design in several ways: Personalization: AI can analyze a user’s behavior and preferences to provide personalized experiences. For example, a chatbot can suggest products based on the user’s past…
UX 101, UX Articles
Lessons in UX: The benefits of user research
User experience (UX) research is a systematic and structured approach to understanding the needs, desires, and behaviors of end users in order to design products that are useful, usable, and enjoyable to use. UX research involves a range of methods…
UX Articles
Lessons in UX: Longitudinal UX research
As a UX architect (and manager), one of my favorite things I get to do is work with product owners and managers, to help inform their roadmap decisions. As a user advocate, I bring guidance and insights around proposed features.…
UX Articles
How to Lead a UX Team (the sequel!)
Almost ten years ago, I authored an article for UX Magazine on how to lead a UX Team, and recently reread that piece to remind myself of the ideas I expressed there. I’ve learned a lot since then, so I…