Featured Articles

On Twin Peaks The Return… “A place both wonderful and strange”

“Man… woman… birth… death… Infinity.” Opening to Ben Casey So, we finally have an ending. And it’s one that is both perfect and maddening simultaneously. When you look of pop culture today, you see a world of sequels, reboots and…

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Goodnight, Nutty Professor: Jerry Lewis, RIP

I was driving home form a visit with my Mom when I saw an alert on my phone. Thinking it was a text message or a traffic bulletin, I glance down. And froze. I knew he was old. The last…

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How to get hired as a #UX designer (if you’ve never done it before)

There’s a high demand for user experience professionals these days – LinkedIn recently listed UX designer as one of the top 10 hot tech jobs in 2017. If you are interested in the discipline, but don’t have any practical experience…

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Lessons in #UX: On Discoverability and Learnability, where Apple doesn’t “just work”

A couple of months ago the New York Times features a very interesting article discussing the newest features that were being added to Apple’s iOS devices. More an op-ed than a news story, the piece interviewed developers and end user…

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Lessons in #UX: How a Design Thinking workshop can help create new experiences

In my many years as a user experience designer I have tried many different techniques and approaches to “kickstart” projects. After identifying what worked and what didn’t, I “landed on” the Design Thinking workshop as my “go forward” strategy. Design…

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Becoming Bond is an entertaining look at the forgotten 007

George Lazenby was a good Bond. That is not a popular opinion, and his one-and-done turn as 007 in On Her Majesty’s Secret Service is a semi-obscure pop culture punch line for the “worst career decision ever”. The full story…

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A celebration of Adam West

This one was tough. I heard about the passing of Adam West from a text message from my sister as I was about to set sail on a seven day cruise with my family – I was sitting in a…

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Star Wars at 40

40 years ago today, a little movie called Star Wars was released. I hear it was pretty good and was fairly well received. In all seriousness, and with no interest in blasphemy, our pop culture should be split into two…

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RIP Roger Moore

When you think of our culture, there are very few things that people ages 8 to 80 have in common. McDonalds, Superman, Coca Cola. And 007. When I heard of the passing of Roger Moore this morning, it was on…

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UX Trends (I hope to see) in 2017

Here’s the article I wrote for Content Science Review last month, reposted here. In part one, I wrote about the UX Trends (I think) we will see in 2017. In this follow-up, I list trends that I hope we will…

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UX Trends to look for in 2017

Here’s the article I wrote for Content Science Review last month, reposted here. Last January, I wrote up my thoughts on UX Trends to look for in the coming year. Looking back, these predictions were pretty accurate, but I was…

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Lessons in UX: The baseline is shifting

I had a great meeting with my team this week discussing customer expectations and needs. As part of the discussion the Kano model, which I was only slightly familiar with, came up. Created in the 1980s, the Kano model explores…

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Saying goodbye to the UX echo chamber

I’ve spoken at a number of UX design conferences in the past, though it’s been a while. The past two years my proposals have been consistently rejected, the latest being a rejection of all three of my proposed panels by…

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What kind of technologies need to be invented to bring us up to speed with Star Trek?

I’m actually quite involved and interested in this question, as my job is to design computer interfaces and support new opportunities in user experiences that I could not have even dreamt of even 5 years ago (I did mobile design…

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#UX by any other name

I had a meeting with two government groups last week, they were keenly interested in how they could apply user centered design into their processes. As I prepared my presentation I started looking at all the various terms and “sub-disciplines”…

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“Experience Downtime”: How trust is as important as usability

“The site’s down.” How many times have you said or heard these words? If you are in the tech industry like me, you’ve probably lost count. If you are the typical consumer, odds are you have heard this a time…

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