Terms and Conditions suck. If you follow the lawyers direction, the user will have to read every bloody line of the document, agree to it AND be forced to print it out and sign it as well. I wish I…
Tag: UX
My Quora answers, UX 101, UX Articles
What are the qualities that distinguish great designers from the rest?
Great question – I just did an "exit interview" with a senior UX designer who was consulting for my company and this very topic came up. Some insights from that conversation (and some of my own opinions) are as follows:…
My Quora answers, UX Articles
How can I land my next UX design job with a patchwork quilt resume/portfolio?
This might sound counterintuitive, but simplify your resume, remove any and all achievements that doesn’t align with one thing: problem solving. Problem solving is a key aspect of the UX profession. Make your resume reflect the story of how you…
My Quora answers, UX Articles
What is software elegance?
Elegance is in the eye of the user. I state that because the perception of elegance is a personal one, and the best you as a designer can do is define what you think elegance is and then provide a…
My Quora answers, UX Articles
What are the difference in web-browsing habits between people who browse on cellphones and those who browse on a computer?
I've done some ethnographic research of mobile web-browsing and the key thing that I have found is that mobile browsing tends to be around quick checking (of a fact, like train or movie times) and laptop and tablet browsing tends…
Apple, UX Articles
The death of the save button. Are files next?
One of the really interesting trends I’ve observed over the past few years is something I call “the death of the save button.” It started in the mobile space, where the operating systems persist data in the background as it…
My Quora answers, UX Articles
What is a good user interface for a phone verification process on a non-mobile webpage?
I’ve designed a couple – what type of verification are you looking for? Are you looking for a verification of the type of phone the user has or a UI where the user enters a verification code they receive via…
UX Articles
Rethinking mobile choices
Originally published by the Credit Union Times, August 24 2011 Expectations matter. When it comes to providing services to members, their expectations about what they can or cannot do with the services you’ve given them is critical. Regardless of the…
UX 101, UX Articles
Lessons in UX: Content matters.
I’ve transitioned to a different team on the project I am on right now, away from my current passion around mobile into a more traditional design challenge: product presentment and user engagement. In less pretentious words… selling stuff. The group…
My Quora answers, UX Articles
What do users expect on the mobile website of a bank?
Depends on the user and their intent. When you ask what their expectation is, if you do not keep their goals in mind you can’t get a definitive answer. I’ll try and propose some potential goals and then respond with…
My Quora answers, UX 101, UX Articles
What is the difference between user experience and user interface design?
User experience is something we understand, support and design. User interfaces are small windows into the total experience. Here's a story/metaphor I think is useful to explain the difference: You are walking past a storefront, and you see an item…
My Quora answers, UX Articles
Do banks hire UX designers to work on their websites?
As someone who is working for a large bank in Australia on an aggressive, user-centered refresh of their online system, I'm getting a kick out of this question. Yes, banks hire UX designers. Many banks don't. Some banks hire designers…
My Quora answers, UX Articles
What are some examples of good interactions for adding tags to an item?
It depends on the platform you are designing the control for. If you are doing it in a touch interface the best mechanism for creating may not be the same for an online application or a desktop application. That being…
My Quora answers, UX Articles
How does your UX team generate Design Patterns (which become specifications) and communicate the specs across product teams during parallel product development cycles?
Iterate and collaborate. Define a draft design pattern for a particular aspect of the experience and then collaborate with developers as to behavior and the specificity of the pattern. Make it work, play with it, then refine the documentation. Be…
My Quora answers, UX Articles
If the next president of the United States was a professional UX designer, how would he change the country?
The following is a portion of an inauguration address I think a UX professional would deliver if he/she was elected president: My fellow Americans, I thank you for your trust in me and electing me to this great office. As…
My Quora answers, UX Articles
Is the explosion in demand for User Experience experts a trend or a bubble?
It's definitely a trend but it CAN become a bubble. I'll explain. Over the past five years I've seen UX go from an isolated discipline to a field where UX talent is in high-demand. The primary reason this happened is…