First off, let’s discuss the term “UX Roadmap.” I’ve heard it used in a couple of different ways. Here’s one definition, from UX Game Changers: The UX roadmap defines the stages of the user delivery. And while demands can change…
Category: UX Articles
Featured Articles, UX Articles
Seven things your boss needs to know about UX
As someone who has been in the user experience domain for a LOOONG time, I have had lots of conversations with many different executives. And, most of the time, these execs knew how to spell “UX”, but they didn’t know much…
My Quora answers, UX Articles
What is expected from a UX leader (director, VP, etc.)?
Leadership, mentorship, passion, and business acumen. Leadership in that that person must set the standards and direction for the organizations’ offerings, be they products, services, or both. How much due diligence should be done to ensure designs align with user…
My Quora answers, UX Articles
What are the job prospects for UX researchers?
Not bad, but not as good as they used to be. These days, companies large and small are often looking for something know as a “UX unicorn” – a designer that can do research, detailed documentation, research findings, develop the…
My Quora answers, UX Articles
Will gamification become less effective as it becomes widespread and applied everywhere?
I think it’s already become less effective, and less frequently used as a result. Here’s my reasons: Points without value. Gaining points while doing a task is great… if they are actually worth something. The problem is, unless the points…
UX Articles
UX, the Bruce Lee Way
As a UX professional I take inspiration from a great many things. Since I’m also a big pop culture geek, that’s been the biggest well I draw from. I’ve read a lot of entertainment biographies lately, and the latest was…
Disney, Technology, UX Articles
Disney’s new Fastpass+ system damages the Disney Parks experience
The Walt Disney Corporation recently completed the rollout of their Fastpass+ system at their Walt Disney World park. The system uses RFID technology to allow park visitors to scan wristbands (called “MagicBands”) and walk on rides they had scheduled in…
My Quora answers, Technology, UX Articles
Will big data be used increasingly in the UX field to answer user experience questions?
Yes and no. Big Data provides… well, big data. Lots of data. This data needs to be parsed, analyzed and understood. It is (potentially) a source for user insights and understanding that is unparalleled. It can provide a lot of…
My Quora answers, UX Articles
How should you facilitate a usability test? What questions should you be asking to participants?
The key in facilitating a usability test is to make the participant comfortable. Reassure them that they are not being judged/evaluated, the designs are. Have a quick chat at the beginning to put the person at ease and to get…
Aside
What are some design problems a young designer can work on to build he design “chops”? Here’s a couple of ideas:
Learning how to read and write. Adult literacy around the world is at an all-time high, but there are still thousands of adults who can’t read or write. Can an self-guided app help solve this problem?
Budgeting. People need to budget their finances, but when you look at the amount of credit card debt in the country you see that many of us live beyond their means. A simple practical/instructional app can help people learn how to budget.
Decluttering. People have a lot of stuff, and in many cases way too much stuff. Can an app help them inventory and then prioritize their possessions, to help them simplify their life?
Aside
A great experience comes when what is designed aligns with the needs and desires of the users. This means that the offering “fits” the user, if not like a glove then… like a nice warm bathrobe. A great experience accommodates all the factors – shape, touch, mental models, emotional drivers, and the user’s expected behaviors and outcomes. Controls should work as anticipated, and respond quickly.
Sounds easy, right? Well, how of you get there? How do you ensure that the great experience takes place? The primary thing to do is know your user. Research, dig deep into what they need and expect and then use that understanding to inform your design. Iterate, taking the candidate solutions back to users to test them, and then refine based on the feedback received.
The process will vary, but the key are the two things noted above: Iteration and user research. You have to do both in order to ensure a great experience.
Technology, UX Articles
This year in #UX (and a look ahead at 2014)
As the editor of This Week in UX, I’ve been able to regularly note what was going on in the UX domain. This weekly exposure to the best articles on UX design has given me some insights into what my…
Geek, Technology, UX Articles
Are intelligent “bespoke” interfaces the future of computing?
I have some bad news for my colleagues in the user experience profession who design interfaces. In about twenty years, or less… you may be out of a job. Why do I make such a bold statement? Because I have…
UX 101, UX Articles
#UX101: Letting go and finishing
As important as iteration is when it comes to UX design, it’s also important to know when to stop. Too many times I have worked with designers who didn’t want to finish, who tweaked and changed and refined so much…
UX 101, UX Articles
#UX101: Bringing UX to your organization
You’re passionate about UX, you’ve “drank the Kool-aid” and you know how much value user experience design can bring to your company. Now what? How do you promote UX to decision makers and stakeholders? here’s some thoughts and advice as…
UX 101, UX Articles
#UX101: Producing Design Documentation
How much design documentation do you need to produce? Do you make pixel-perfect wireframes that detail every single interaction and behavior? Or do you create mid-level documentation and leave the details to the development team? The answer, of course… depends.…