How can you encourage conversations about UX leadership in your organisation?

You can pontificate about your organization focusing on user experience, or you can lead by example. I have found that the best way to encourage a geniune conversation is the successful implementation of a user-centered design in a project or a product. Produce results, and then make sure that decisionmakers know about them. Answer the obvious questions, even if they are not asked: "How did you do that?" But do it in a way that is easy to understand and brief.

The answers you provide should detail process and approach but also high-level cas studies of how UX design is applied in other domains successfully. This makes the point that you do more UX, your company (like the others cited) will produce better offerings and results. Understand that you are selling the value of UX, and be positive and (if you have the capacity) prolific. Produce easy-to-read whitepapers. Create an Intranet. Setup lunch and learns.

Finally, businesses are bottom-line focused: don't be academic. Be practical and pragmatic and discuss the outputs and benefits. Talk to key stakeholders in a language they understand. Focus less on the process and more on the results in order to "win over" skeptical coworkers. And don't overreach… Large organizations are huge things, and try for little wins instead of swinging for the fences.

See question on Quora

Comments are closed.