Scott Adams, the creator of Dilbert, published a blog posting a while back that claimed that technology was making us more self-involved and narcissistic, that the end result of this self-centeredness would be a culture of sociopaths who are more…
Tag: UX
UX Articles
On loyalty programs, Gamification and good #UX
As anyone who follows me on Twitter knows, I travel for business. A LOT. To date in 2018 I’ve traveled internationally twice, and to various cities in the US over a dozen times. As a frequent business traveler, I have…
UX Articles
UX Trends to look for in 2018
Here’s an article I wrote for Content Science Review, reposted here: Another year in the books, and it’s time once again to look at where the user experience field is going over the next 12 months. This year was a…
My Quora answers, UX 101, UX Articles
What are good ways to start learning user experience (UX) design?
First, understand that the user experience design is across multiple industries and areas – software, service design, retail, hardware, you name it. You should focus on the domain that you want to focus your user experience design efforts in and…
Featured Articles, UX Articles
The Beginners Guide to Service Design
As I look at how the user experience design domain has evolved over the past few years, one thing has become very clear to me: Screens aren’t that important anymore. In the early days of UX, screens was a primary…
Technology, UX Articles
10 ways to revamp the #UX of your site
Social media sites and services like Facebook and Twitter are a great way to interact with colleagues, friends and customers… but for many it’s not enough. Yes, Virginia, the web site is still alive and well and (in my opinion)…
My Quora answers, UX Articles
How can a software company attract and keep great user experience designers?
As someone who has hired UX designers and also been brought in to implement UX design principles into a company (who had no understanding of the discipline), I have some opinions on this question. Here’s the main one: UX designers…
Featured Articles, UX Articles
How to get hired as a #UX designer (if you’ve never done it before)
There’s a high demand for user experience professionals these days – LinkedIn recently listed UX designer as one of the top 10 hot tech jobs in 2017. If you are interested in the discipline, but don’t have any practical experience…
Featured Articles, Technology, UX Articles
Lessons in #UX: How a Design Thinking workshop can help create new experiences
In my many years as a user experience designer I have tried many different techniques and approaches to “kickstart” projects. After identifying what worked and what didn’t, I “landed on” the Design Thinking workshop as my “go forward” strategy. Design…
My Quora answers, UX Articles
How does UX help a company innovate (and/or create “disruptive” innovation)?
User Experience, or User Centered Design, allows you to look at how people work and what they do. The key is to focus on the user needs, to uncover and document opportunities to support people’s workflows and therefore define solutions…
My Quora answers, UX Articles
What websites have the best new user onboarding flows?
When it comes to on-boarding new users in a web site or app, there are two ways: the old way, and the right way. The old way was akin to the setup processes that we see when you install a…
My Quora answers, UX Articles
Is design manipulative?
Great, great question. I just designed a kind of “quick start” experience that would sign users up for a series of options in one click. It looked good, tested well… But it would also take advantage of something I call…
My Quora answers, UX 101, UX Articles
Is User Experience (UX) really just where marketing meets development?
The summary answer to your question: no, it’s not. Though I can understand why you would get that impression based on the people you have worked with – people who confuse minimalism with user experience design, or are calling themselves…
Featured Articles, UX 101, UX Articles
Lessons in UX: The baseline is shifting
I had a great meeting with my team this week discussing customer expectations and needs. As part of the discussion the Kano model, which I was only slightly familiar with, came up. Created in the 1980s, the Kano model explores…
Featured Articles, UX Articles
Saying goodbye to the UX echo chamber
I’ve spoken at a number of UX design conferences in the past, though it’s been a while. The past two years my proposals have been consistently rejected, the latest being a rejection of all three of my proposed panels by…
UX Articles
Lessons in UX: “Ego-driven design”
“Look at me. Look at me, look at me, look at me!” – Laurie Anderson One of the major topics of discussion on tech news sites and discussion boards recently has been the launch – one could call it “failed”…