I was recently tasked with creating an Action Plan on how UX can best support a product that needed a lot of TLC. While I had done planning activities like this in the past, this was the first time I…
UX Articles
Creating a #UX Action Plan
Tag: UX
UX 101, UX Articles
Book Updates: #UX101 and Experience (Still) Matters
Happy to announce that I have completed a major revision of my book UX 101. I have added more content on Service Design, Design Thinking, and Agile, as well as deprecated some older content. Links to buy the Kindle and…
UX Articles
Lessons in #UX: Managing UX work using OKRs and Kanban boards
Something that’s top of mind for me, when it comes to establishing a mature UX team, is traceability: How is the team doing? Who is doing what? Is the team’s output’s at the quality it needs to be? The challenge…
Featured Articles, UX Articles
Lessons in UX: Building a research plan
Planning and executing effective user research is sometimes a challenge. The value of research is obviously to UX people, but less so to those decisionmakers and stakeholders – who usually control the budget for such things. I’ve had to build…
UX Articles
Gartner’s 2020 Technology Trends: How they impact UX
Recently Gartner revealed their predictions regarding the top 10 technology trends for 2020. I welcome the opportunity such predictions give me to think around how UX practitioners will have to adapt to such change, and what new types of project…
UX Articles
Lessons in UX: How to get a 360-degree view of your users
I’m a passionate advocate of user research, not just as a practical matter but also from a strategic viewpoint – The more you know about the people that engage with the solution or product you produce the better you can…
UX Articles
A modest #UX request: STOP WITH ALL THE UPDATES!
Warning: This is a rant. I have multiple hobbies, things I enjoy doing either on my own or with my family. I write, I love to travel, I collect ephemera, and I like cooking. These things bring me pleasure. But…
UX Articles
30, 60, 90: Doing #UX product design the smart way
When it comes to filling key leadership roles, many large companies are asking candidates to detail their plan for the 30, 60 and 90 day on the job during the interview process. What is the new hire going to do…
Featured Articles, UX Articles
Finding the right balance: How UX and Agile can partner for the best results
I’ve worked on many projects and several different software development teams in the past, and these teams have had great success in applying Agile best practices in their work. Unfortunately, the integration of UX processes into the Agile methodology is…
UX Articles
#UX Fail: Lessons from my horrible experience with AT&T
A few weeks ago I noticed that the bill for my DirectV service had become “unbundled” from our AT&T bill, which was set to auto-debit from one of our credit cards. This was not done by my wife or I,…
Featured Articles, Technology, UX Articles
Why UX is more than “making something pretty”
I’ve seen a frustrating trend lately regarding how many outside of user experience teams think of the discipline. Their opinion may be simply ignorance, or may have been influenced by how UX folks on our side “sold” themselves (or the…
My Quora answers, UX Articles
How can one apply design thinking to develop a good mobile app?
Some suggestions: Identify the problem you are trying to solve in the design. Is it to accomplish a task, to enjoy a free moment, to communicate or capture a moment? Have a clear-cut problem statement and direction for what you…
Apple, Technology, UX Articles
The commoditization of UX
Let’s go back in time a bit – over a decade ago. Macworld, 2007. Steve Jobs stood before a crowd of True Believers and revealed not just one, but THREE revolutionary new products. A new, Innovative widescreen iPod. A next-generation…
UX Articles
Lessons in UX: I’m a lumberjack, and that’s OK.
I’ve already written about how, when I approach a design problem, I start with the assumption that “I am probably wrong.” Now I’d like to write about a way you can “test” and refine your designs without taking them to…
UX Articles
The World is Changing: UX in the Enterprise
I love movie trailers… Especially older trailers, because A) they didn’t reveal the entire movie’s plot in 2 minutes time and B) they had the BEST voice-overs. Orson Welles, for example, did the voice over for the first trailer for…
Featured Articles, UX Articles
How to Avoid “UX Theatre”
I’ve been involved in a lot of projects in my many MANY years as a UX professional – some good, some bad, most… interesting. One thing I’m beginning to see as a trend is the rise of what I consider…