I’ve already written about how, when I approach a design problem, I start with the assumption that “I am probably wrong.” Now I’d like to write about a way you can “test” and refine your designs without taking them to…
Category: UX Articles
UX Articles
The World is Changing: UX in the Enterprise
I love movie trailers… Especially older trailers, because A) they didn’t reveal the entire movie’s plot in 2 minutes time and B) they had the BEST voice-overs. Orson Welles, for example, did the voice over for the first trailer for…
UX Articles
Lessons in UX: The Cambrian Explosion of UI Design (and where we are now)
“How do you use this?” Whenever any new piece of technology is released, this is the core (usually unspoken) question that consumers of said technology have. How does it work? What does it do? The better designed devices and applications…
Featured Articles, UX Articles
How to Avoid “UX Theatre”
I’ve been involved in a lot of projects in my many MANY years as a UX professional – some good, some bad, most… interesting. One thing I’m beginning to see as a trend is the rise of what I consider…
Family, Technology, UX Articles
The #UX of Vacations: How technology can provide a better experience
It’s summertime, and to many of us that means one thing: vacation. I’m one such person, with two trips scheduled, with a third (potentially) in the offering. Travel of any sort often comes many anxieties… Delayed flights, lost reservations, and…
Featured Articles, Technology, UX Articles
Little Moments: How technology connects us more, not less
Scott Adams, the creator of Dilbert, published a blog posting a while back that claimed that technology was making us more self-involved and narcissistic, that the end result of this self-centeredness would be a culture of sociopaths who are more…
UX Articles
On loyalty programs, Gamification and good #UX
As anyone who follows me on Twitter knows, I travel for business. A LOT. To date in 2018 I’ve traveled internationally twice, and to various cities in the US over a dozen times. As a frequent business traveler, I have…
UX Articles
UX Trends to look for in 2018
Here’s an article I wrote for Content Science Review, reposted here: Another year in the books, and it’s time once again to look at where the user experience field is going over the next 12 months. This year was a…
My Quora answers, UX 101, UX Articles
What are good ways to start learning user experience (UX) design?
First, understand that the user experience design is across multiple industries and areas – software, service design, retail, hardware, you name it. You should focus on the domain that you want to focus your user experience design efforts in and…
Featured Articles, UX Articles
The Beginners Guide to Service Design
As I look at how the user experience design domain has evolved over the past few years, one thing has become very clear to me: Screens aren’t that important anymore. In the early days of UX, screens was a primary…
Technology, UX Articles
10 ways to revamp the #UX of your site
Social media sites and services like Facebook and Twitter are a great way to interact with colleagues, friends and customers… but for many it’s not enough. Yes, Virginia, the web site is still alive and well and (in my opinion)…
My Quora answers, UX Articles
How can a software company attract and keep great user experience designers?
As someone who has hired UX designers and also been brought in to implement UX design principles into a company (who had no understanding of the discipline), I have some opinions on this question. Here’s the main one: UX designers…
Featured Articles, UX Articles
How to get hired as a #UX designer (if you’ve never done it before)
There’s a high demand for user experience professionals these days – LinkedIn recently listed UX designer as one of the top 10 hot tech jobs in 2017. If you are interested in the discipline, but don’t have any practical experience…
Apple, Featured Articles, UX Articles
Lessons in #UX: On Discoverability and Learnability, where Apple doesn’t “just work”
A couple of months ago the New York Times features a very interesting article discussing the newest features that were being added to Apple’s iOS devices. More an op-ed than a news story, the piece interviewed developers and end user…
Featured Articles, Technology, UX Articles
Lessons in #UX: How a Design Thinking workshop can help create new experiences
In my many years as a user experience designer I have tried many different techniques and approaches to “kickstart” projects. After identifying what worked and what didn’t, I “landed on” the Design Thinking workshop as my “go forward” strategy. Design…
My Quora answers, UX Articles
How does UX help a company innovate (and/or create “disruptive” innovation)?
User Experience, or User Centered Design, allows you to look at how people work and what they do. The key is to focus on the user needs, to uncover and document opportunities to support people’s workflows and therefore define solutions…