As a user experience professional, I continuously focus on design trends and de-facto standards, so I can work with development and product teams to craft the most effective end-to-end experience I can. And a core attribute of such an experience…
I’m an apolitical person, and have described myself as an “Independent Libertarian.” I don’t want government in my bedroom or my wallet, and am a strong advocate for individual freedom and personal responsibility. I pay more attention to geeky and…
Cord cutting is one of the biggest shifts in consumer spending since the advent of online shopping. More and more people are canceling cable and satellite subscriptions and using streaming services for their home entertainment. Based on recent reporting and…
I was recently looking through my bookmarks and stumbled upon a link for a site I hadn’t visited in quite a while. It was the personal blog of a screenwriter and movie critic that I used to enjoy quite a…
One advantage to working with large corporations around the world during my tenure at Microsoft is I have been exposed to many different corporate cultures in action. It may be an oversimplication, but I look at these multiple cultures through…
Repost of my New Year article for Content Science Review, please check them out! It’s hard to believe, but 2020 is almost upon us, wrapping up a decade of significant change in the technology space. For UX practitioners there are…
Having worked on dozens of projects around the world in my career, I have had the opportunity to work with teams that are co-located, remote, or both. Working with a local team is fairly straightforward, as long as you actively…
Writer Dorothy (D.C.) Fontana passed away this week at the age of 80. Fontana was a pioneering female screenwriter in the (then) male-dominated field of television. She started writing scripts for Star Trek, but then crafted great narratives for dozens…
Recently received some feedback that gave me pause. The feedback was that I was not fully engaging and partnering with product management. This prompted me to review what I was doing and change my approach and behavior. Reflecting on the…
On a recent project, I had the opportunity to formalize design standards for a web application. The application was designed “organically”… Which basically means it was designed by committee by multiple developers with very little user testing and UX forethought.…
I was recently tasked with creating an Action Plan on how UX can best support a product that needed a lot of TLC. While I had done planning activities like this in the past, this was the first time I…
Happy to announce that I have completed a major revision of my book UX 101. I have added more content on Service Design, Design Thinking, and Agile, as well as deprecated some older content. Links to buy the Kindle and…
Something that’s top of mind for me, when it comes to establishing a mature UX team, is traceability: How is the team doing? Who is doing what? Is the team’s output’s at the quality it needs to be? The challenge…
Planning and executing effective user research is sometimes a challenge. The value of research is obviously to UX people, but less so to those decisionmakers and stakeholders – who usually control the budget for such things. I’ve had to build…
Recently Gartner revealed their predictions regarding the top 10 technology trends for 2020. I welcome the opportunity such predictions give me to think around how UX practitioners will have to adapt to such change, and what new types of project…
I’m a passionate advocate of user research, not just as a practical matter but also from a strategic viewpoint – The more you know about the people that engage with the solution or product you produce the better you can…