My company’s products support a range of different customers – from sales people wanting insights to existing or potential customers to recruiters who want to find the right candidates. Our focus is helping companies hit their numbers and succeed, powered…
I used to be a Disney fanboy. Emphasis on “used to be”. Disney as a corporation has made some pretty bad decisions over the past few years – Heck, filming a movie near a prison camp in China and then…
Written for Content Science Review and cross posted here. Well, 2020 happened. When I wrote last year’s article with my predictions for user experience design and content strategy in 2020, an inherent assumption was that if/when change would occur, such…
I’m always looking forward. I do this because the past is prologue. You can’t change it. Decisions made are done – Learn from mistakes, and the days to come provide ample opportunities to do things different. And better. Except… I’m…
We think less these days. I state that as an absolute because, as a student of human nature and as someone who observes people as part of my day job, I have amassed some evidence in this space. We ARE…
We must evolve. User experience design is at a cross-roads. The value of user-centered design as an approach and a practice is now obvious, with countless proof points available. The number of UX roles in organizations large and small has…
The recent passing of the legendary comic Fred Willard was yet another sad occurrence in a year that has been filled with such news. Willard was a “comedian’s comedian”: Someone who entertained his peers as well as audiences. He was…
As a user experience professional, I continuously focus on design trends and de-facto standards, so I can work with development and product teams to craft the most effective end-to-end experience I can. And a core attribute of such an experience…
I’m an apolitical person, and have described myself as an “Independent Libertarian.” I don’t want government in my bedroom or my wallet, and am a strong advocate for individual freedom and personal responsibility. I pay more attention to geeky and…
Cord cutting is one of the biggest shifts in consumer spending since the advent of online shopping. More and more people are canceling cable and satellite subscriptions and using streaming services for their home entertainment. Based on recent reporting and…
I was recently looking through my bookmarks and stumbled upon a link for a site I hadn’t visited in quite a while. It was the personal blog of a screenwriter and movie critic that I used to enjoy quite a…
One advantage to working with large corporations around the world during my tenure at Microsoft is I have been exposed to many different corporate cultures in action. It may be an oversimplication, but I look at these multiple cultures through…
Repost of my New Year article for Content Science Review, please check them out! It’s hard to believe, but 2020 is almost upon us, wrapping up a decade of significant change in the technology space. For UX practitioners there are…
Having worked on dozens of projects around the world in my career, I have had the opportunity to work with teams that are co-located, remote, or both. Working with a local team is fairly straightforward, as long as you actively…
Writer Dorothy (D.C.) Fontana passed away this week at the age of 80. Fontana was a pioneering female screenwriter in the (then) male-dominated field of television. She started writing scripts for Star Trek, but then crafted great narratives for dozens…
Recently received some feedback that gave me pause. The feedback was that I was not fully engaging and partnering with product management. This prompted me to review what I was doing and change my approach and behavior. Reflecting on the…