I’ve launched two new news sites that I think people will like. The first, This Week In UX, features the latest news and articles in the User Experience domain. It is my semi-automated “sequel” to my This Week in UX…
I’ve been focused on personal productivity for a long time, and have continuously looked for ways to get things done quickly and well. One of the things that I have noticed, though, was I sometimes applying processes and techniques that…
I’m a huge fan of the Walt Disney Park experience, and my family has traveled several times to Walt Disney World and Disneyland. The service we receive is unparalleled to any other vacation spot, and I always return from every…
One of my first jobs in user experience was designing an interactive voice response system for my company’s customer support line. it was more challenging that you might think… we had to understand the mental model of users who would…
Based on the presentation given at UPA 2012 this June. I have spent a lot of time over the past month looking at alternate methods of interaction, different ways people can engage with technology other than the traditional mouse/keyboard paradigm.…
I travel quite a bit for work, and as I recently sat in a hotel room I started thinking about all the steps that brought me to that room. I booked the flight and the room online, I flew from…
One of the domains I pay particular attention to is person-to-person and mobile payments (I’ve also done some design work in this space). Right now, there is a lot of discussion/debate/chatter around near field communication (NFC) technology and how it…
I used to code. And when I say “code,” I mean write HTML, JavaScript and active server pages – not full desktop applications. This was close to a decade ago, and while I have taken some software development classes since,…
LinkedIn, like Google and Facebook, benefits from the more it "knows" about you. As I and others have frequently mentioned, you are not the user of such services… You are the product that the service "sells." In LinkedIn's case, the…
I recently watched the video of Apple’s announcement of the new iPad. It was, like all Apple product announcements, a familiar affair. It started with statistics, it teased features, it detailed specs, and demonstrated new programs designed to take full…
I had a very emotional day this week when I found out an old friend of mine had passed away over a year ago. I was upset, and angry at mutual friends who already knew and hadn’t reach out to…
When I went back to the US during Christmas (on a break from the project I’m working on overseas) I was greeted with a score of problems. My mail was piled high and deep on my desk. My computer needed…
Originally published by Credit Union Times on December 9, 2011. When it comes to providing mobile banking to your members, the first question is: Should you do it? Looking at the increasing adoption rate of smartphones, and the number of…
There are some practical reasons, and some pragmatic ones. A "thinking" device is a device that is consuming power to think (to run the processor), and hardware and software designers have to keep a core user need in mind: battery…
I grew up in a suburb of Birmingham, Alabama. We would visit my dad’s parents every month, a 45-minute drive away, and I looked forward to every visit. It wasn’t because I liked my grandparents… Like my father, they were…
The same rationale that drives all tech companies to change their products: featureitis. If you are maintaining the status quo then you are not evolving and that lack of new features could cost you customers/eyeballs. The problem with featureitis is…