I’ve seen a frustrating trend lately regarding how many outside of user experience teams think of the discipline. Their opinion may be simply ignorance, or may have been influenced by how UX folks on our side “sold” themselves (or the…
Let’s go back in time a bit – over a decade ago. Macworld, 2007. Steve Jobs stood before a crowd of True Believers and revealed not just one, but THREE revolutionary new products. A new, Innovative widescreen iPod. A next-generation…
It’s summertime, and to many of us that means one thing: vacation. I’m one such person, with two trips scheduled, with a third (potentially) in the offering. Travel of any sort often comes many anxieties… Delayed flights, lost reservations, and…
Scott Adams, the creator of Dilbert, published a blog posting a while back that claimed that technology was making us more self-involved and narcissistic, that the end result of this self-centeredness would be a culture of sociopaths who are more…
Social media sites and services like Facebook and Twitter are a great way to interact with colleagues, friends and customers… but for many it’s not enough. Yes, Virginia, the web site is still alive and well and (in my opinion)…
In my many years as a user experience designer I have tried many different techniques and approaches to “kickstart” projects. After identifying what worked and what didn’t, I “landed on” the Design Thinking workshop as my “go forward” strategy. Design…
I’m actually quite involved and interested in this question, as my job is to design computer interfaces and support new opportunities in user experiences that I could not have even dreamt of even 5 years ago (I did mobile design…
In my role as a User Experience Architect I have design for and support what users do today, and understand their mental models of how things work. That is challenging enough, and if that was all my job was I’d…
Let’s go back in time a bit – back in time to those carefree days of yore, when tech companies piled new feature after new feature into each consecutive release of their flagship products… When each new release promoted a…
The Internet has been a huge boon for the world, allowing people from different cultures and countries to communicate and share ideas, providing tools for businesses and users to increase their efficiencies and effectiveness… and it has also given us…
I’m a prop collector. Not the actual original props used in movies or TV shows – I couldn’t afford that habit, and if I tried She Who Must Be Obeyed would divorce me – but replica props. I have phasers,…
One of the coolest things my son Hunter and I took in when we went to Las Vegas last week was the Atomic Testing Museum. The museum is very well designed, telling the story of the multiple above-ground and underground…
“Damned if you do, damned if you don’t.” I think that phrase sums up how many marketing and brand managers feel about social media. If you are a company of any size, you HAVE to have a presence in social…
Just published lots of geeky apps for Windows 10 on the Windows Store the past week – if you are a fan of James Bond, Star Trek, Twin Peaks, The Prisoner or want to get some of my content on…
During the announcement of the new iPhone this week, Apple unveiled their new “3D Touch” interaction model, which involves new ways of accessing functions and features. The big demo of this new model involved how in the upcoming version of…
Having worked as a consultant for several years I have learned quite a bit about how to properly support customers and add value. I’m still learning, but I think I am reasonably proficient To that end, here are some hints…