Author: Joseph Dickerson

Joseph Dickerson is a user experience professional and UX Lead for Microsoft based out of Atlanta, GA. He has implemented processes in user testing, design and ethnographic research and provided design and consulting services for many different projects and organizations.

Rethinking mobile choices

Originally published by the Credit Union Times, August 24 2011 Expectations matter. When it comes to providing services to members, their expectations about what they can or cannot do with the services you’ve given them is critical. Regardless of the…