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Continue to ChatLessons in UX: "A failure of empathy" https://www.josephdickerson.com/blog/2016/11/29/lessons-in-ux-a-failure-of-empathy/
Lessons in UX: "A failure of empathy" https://www.josephdickerson.com/blog/2016/11/29/lessons-in-ux-a-failure-of-empathy/