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Continue to ChatResistance: What stops users from doing things new or different? https://www.josephdickerson.com/blog/2015/08/27/resistance-what-stops-users-from-doing-things-new-or-different/
Resistance: What stops users from doing things new or different? https://www.josephdickerson.com/blog/2015/08/27/resistance-what-stops-users-from-doing-things-new-or-different/