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Continue to ChatLessons in UX and Analytics: Users aren't data https://www.josephdickerson.com/blog/2012/05/13/lessons-in-ux-and-analytics-users-arent-data/
Lessons in UX and Analytics: Users aren't data https://www.josephdickerson.com/blog/2012/05/13/lessons-in-ux-and-analytics-users-arent-data/