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Continue to ChatLessons in Service Design: How to Avoid "Showrooming" https://www.josephdickerson.com/blog/2012/01/18/lessons-in-service-design-how-to-avoid-showrooming/
Lessons in Service Design: How to Avoid "Showrooming" https://www.josephdickerson.com/blog/2012/01/18/lessons-in-service-design-how-to-avoid-showrooming/