Tag: voice

Lessons in UX: How to design a great voice interface system

One of my first jobs in user experience was designing an interactive voice response system for my company’s customer support line. it was more challenging that you might think… we had to understand the mental model of users who would call such a number, what their priority needs would be, how much “information” the caller Read More

The death of the UI…?

Based on the presentation given at UPA 2012 this June. I have spent a lot of time over the past month looking at alternate methods of interaction, different ways people can engage with technology other than the traditional mouse/keyboard paradigm. This focus was triggered by watching demo videos of The Leap, a new computer peripheral Read More