Tag: UX

Does Windows 8 seem intuitive and easy to use?

First impressions: not really. The “Tiles” aspect of Windows Mobile Phone 7 that they are migrating over to Windows have some very specific “rules” around it that are… Well, not obvious. The aspiration of the design as I see it is to be contextual – that is, you see options that are available when you Read More

Lessons in UX: The baseline is shifting

I had a great meeting with my team this week discussing customer expectations and needs. As part of the discussion the Kano model, which I was only slightly familiar with, came up. Created in the 1980s, the Kano model explores how customers perceive aspects/features of a product or service. These features can be perceived as Read More

Saying goodbye to the UX echo chamber

I’ve spoken at a number of UX design conferences in the past, though it’s been a while. The past two years my proposals have been consistently rejected, the latest being a rejection of all three of my proposed panels by UX Australia. I’ve rationalized this rejection in various ways – I’m not a well known Read More

Lessons in UX: “Ego-driven design”

“Look at me. Look at me, look at me, look at me!” – Laurie Anderson One of the major topics of discussion on tech news sites and discussion boards recently has been the launch – one could call it “failed” launch – of the new “social photography” app for the iPhone called Color. I won’t Read More

Lessons in UX: You are probably wrong

I am a very very strong advocate of usability testing of UI designs (note to self – add an extra ‘very’ into that sentence). It helps you validate that users can understand the interface you are presenting them, it gives you insight into the mental model of how users approach the task you are designing, Read More

Presentation: Designing the mobile experience

Presented at Mobile Camp OZ this past weekend, here’s my presentation on designing the mobile experience: Designing the mobile experience View more presentations from Joseph Dickerson Read More

How do you articulate and demonstrate the actual business value of your UX designs?

It's tricky, but a key success metric is and always shall be one thing: money. Did the design, when implemented, save the company money (by reducing costs) or make the company money (by increasing sales of an item). I have found if you don't have "baseline" data to compare the new status quo you implement Read More

Is a UX Architect just ‘half’ a Designer?

Interesting questions since my current job is… (checking) a UX Architect for a Fortune 500 company. I'm reminded of a joke from the classic Woody Allen movie Love and Death: Girl: I'm half saint, half whore.Woody: Let's hope it's the half that eats. What do I do? Well, my primary job is to set and Read More

What tools and processes do you use to prepare wireframes and other interaction design documents for iPhone applications?

There are two aspects of the question: one is around tools (“what tool do you/should you use?”) and the secondary question is around process (“how do you go about using your tools?”) I’ll answer the second question first and then the first, second… The key to starting your design process is simple: know what you Read More

Lessons in UX: How businesses should use social networks

A colleague and I were discussing social networks and how businesses should work and/engage with them and I realized I’ve never actually written my thoughts on the topic down. Hence, this post. Years ago, I did ethnographic research for AT&T around their stores in order to explore what features should be put in a new Read More

What are some good ways to plan a UX project?

A primary thing I would find out is who the client’s customers are. Are they middle-class housewives? Gen Y hipsters? If you don’t have an understanding of who the customers are then you will have a hard time designing a solution for them. Once you know who the customers are, do some research. Interview people Read More

What did Dieter Rams mean when he said “good design is honest”?

I think he means that good design aligns with the materials used and is straightforward about it’s purpose. A coffee pot isn’t made of wax paper, it’s made of materials that support the heat and liquids that you put through it. And a good coffee maker isn’t trying to do anything more than it’s intended Read More

What are some arguments against user experience testing?

This is an interesting question. "What are arguments against user experience testing?" My initial response is that there are existing patterns that users are accustomed to, that if you make the controls and experience align to those patterns, you will not need to test such designs with users – they know it already and so Read More

What should an ideal User Experience Design lab have?

I’ve set up a couple of usability labs in my time, so I’ll give you some of my advice/lessons learned in that space. First the practical – get lots of wall space. I mean LOTS of wall space. Almost all the experience designers I have worked with love to use wall space to throw up Read More

How would you describe your user experience design philosophy in one sentence?

Help people live better lives, by letting them do what they want to do quickly and easily… And solve problems for them, sometimes problems they never even knew they had. See question on Quora Read More

What can be included in an aspiring UXer’s portfolio to show off UX skills?

Identify a problem space, evaluate products that try and solve/work in that particular problem space (against some best practices/design principles), and then ideate some solutions/products of your own.  Document HOW you approached the problem space – many times the approach and rigor that you show in your process is as or more important than the Read More

1 2 3 14