The recent passing of the legendary comic Fred Willard was yet another sad occurrence in a year that has been filled with such news. Willard was a “comedian’s comedian”: Someone who entertained his peers as well as audiences. He was…
Tag: user research
Featured Articles, UX Articles
Lessons in UX: Building a research plan
My Quora answers, UX 101, UX Articles
What should an ideal User Experience Design lab have?
I’ve set up a couple of usability labs in my time, so I’ll give you some of my advice/lessons learned in that space. First the practical – get lots of wall space. I mean LOTS of wall space. Almost all…
UX 101, UX Articles
#UX101: How to analyze user research data (and produce results)
Once you have gathered your user data, through either user interviews or usability testing, you need to analyze it. While some may consider this a daunting task, it’s not: it is, however, an activity that requires focus and objectivity. In…
My Quora answers, UX 101, UX Articles
What are best practices for participatory design sessions?
Participatory design is a great way to have an engaging conversation with users about a particular task or situation. The main thing to remember about participatory design is this obvious point: Users aren't designers. During the design session they are…
My Quora answers, UX Articles
Can the physical appearance of a moderator influence the results of usability testing?
Featured Articles, UX 101, UX Articles
Lessons in UX: How a high-level design makes everything better
My Quora answers, UX Articles
UX for Mobile: What are the best methods for doing contextual user research for mobile?
Here’s what I did when I did a contextual research project around mobile usage and habits two years ago: First, I interviewed people. A lot of people. 30 people in three different states. I asked them about how they used…
My Quora answers, UX Articles
Is NPS is a good measure of a users experience? Also, are there any other calculations that could measure how a product is perceived by its users?
Yes, I think NPS is a fairly good indicator, but it’s a “one-dimensional” indicator. No matter how many customers you survey it is still just a survey, without much context. Some other ways you can get a sense of how…