Tag: user research

What should an ideal User Experience Design lab have?

I’ve set up a couple of usability labs in my time, so I’ll give you some of my advice/lessons learned in that space. First the practical – get lots of wall space. I mean LOTS of wall space. Almost all the experience designers I have worked with love to use wall space to throw up Read More

#UX101: How to analyze user research data (and produce results)

Once you have gathered your user data, through either user interviews or usability testing, you need to analyze it. While some may consider this a daunting task, it’s not: it is, however, an activity that requires focus and objectivity. In order to make sure that you are not unconsciously letting your preconceived notions taint your Read More

What are best practices for participatory design sessions?

Participatory design is a great way to have an engaging conversation with users about a particular task or situation. The main thing to remember  about participatory design is this obvious point: Users aren't designers. During the design session they are going to sketch out screens and workflows, but those artifacts aren't important: the thoughts behind Read More

Can the physical appearance of a moderator influence the results of usability testing?

Yes, the physical “attractiveness” can influence the responses of test participants. If you appear well dressed, it may make the participant feel they have to be more formal and some may look to you as an authority figure, and either reactions can affect how they respond. If you dress slovenly then some participants may not Read More

Lessons in UX: How a high-level design makes everything better

I’ve been in several meetings where the words “high level design” was bandied about by designers and stakeholders. The importance of a high level design… well, it was unquestioned. A high level design was absolutely vital, to ensure the success of the project. Everyone agreed needed one, of course. At one such meeting, a long Read More

UX for Mobile: What are the best methods for doing contextual user research for mobile?

Here’s what I did when I did a contextual research project around mobile usage and habits two years ago: First, I interviewed people. A lot of people. 30 people in three different states. I asked them about how they used their phones, what they liked, what they disliked, their pain points, what they wanted in Read More

Is NPS is a good measure of a users experience? Also, are there any other calculations that could measure how a product is perceived by its users?

Yes, I think NPS is a fairly good indicator, but it’s a “one-dimensional” indicator. No matter how many customers you survey it is still just a survey, without much context. Some other ways you can get a sense of how customers think of (and just as important, use) your site or product: Analytics can be Read More