Tag Archive for service design

#UX101: A few words on Content Strategy and Service Design

User experience design is a pretty broad discipline, with many different areas of focus you can align your career to. There’s information architecture, user research, usability testing, requirements modeling, wireframing, prototyping… each with a different focus, approach and outcome. I…

How could bank branches be improved?

As someone who has designed software for many a bank, as well as done ethnographic research in and around branches, I have some very direct ideas on how the banking experience at branches can be improved.  Have express lanes. If someone…