As someone who has designed software for many a bank, as well as done ethnographic research in and around branches, I have some very direct ideas on how the banking experience at branches can be improved. Have express lanes. If someone…
Tag: Banking
My Quora answers, UX Articles
What do users expect on the mobile website of a bank?
Depends on the user and their intent. When you ask what their expectation is, if you do not keep their goals in mind you can’t get a definitive answer. I’ll try and propose some potential goals and then respond with…