Recent Blog Entries

Why do movies made by Orson Welles struggle to make money in the box office despite many of them being considered masterpieces?

Several reasons. First off, he was doing independent films for a significant chunk of his career. Because of that he did not have the studio system to promote and distribute his films, so he was facing significant headwinds even getting…

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Will the new season of Twin Peaks be based upon Mark Frost’s book, ‘The Secret History of Twin Peaks’, that came out last year?

Somewhat. As I understand it, the book is a “backstory”/prequel that fills the gaps between the ending of the last episode and the new season. Some things that are detailed in the book (like SPOILER Pete dying in the bank…

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How does UX help a company innovate (and/or create “disruptive” innovation)?

User Experience, or User Centered Design, allows you to look at how people work and what they do. The key is to focus on the user needs, to uncover and document opportunities to support people’s workflows and therefore define solutions…

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Photos: National World War Two Museum in New Orleans

I recent had the great pleasure to travel to New Orleans with my wife. While she spent much of her youth living outside the city, I had never been there. While we were only there for a weekend, we made…

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UX Trends (I hope to see) in 2017

Here’s the article I wrote for Content Science Review last month, reposted here. In part one, I wrote about the UX Trends (I think) we will see in 2017. In this follow-up, I list trends that I hope we will…

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UX Trends to look for in 2017

Here’s the article I wrote for Content Science Review last month, reposted here. Last January, I wrote up my thoughts on UX Trends to look for in the coming year. Looking back, these predictions were pretty accurate, but I was…

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What websites have the best new user onboarding flows?

When it comes to on-boarding new users in a web site or app, there are two ways: the old way, and the right way. The old way was akin to the setup processes that we see when you install a…

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Is design manipulative?

Great, great question. I just designed a kind of “quick start” experience that would sign users up for a series of options in one click. It looked good, tested well… But it would also take advantage of something I call…

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Is User Experience (UX) really just where marketing meets development?

The summary answer to your question: no, it’s not. Though I can understand why you would get that impression based on the people you have worked with – people who confuse minimalism with user experience design, or are calling themselves…

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Lessons in UX: The baseline is shifting

I had a great meeting with my team this week discussing customer expectations and needs. As part of the discussion the Kano model, which I was only slightly familiar with, came up. Created in the 1980s, the Kano model explores…

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Saying goodbye to the UX echo chamber

I’ve spoken at a number of UX design conferences in the past, though it’s been a while. The past two years my proposals have been consistently rejected, the latest being a rejection of all three of my proposed panels by…

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Lessons in UX: “Ego-driven design”

“Look at me. Look at me, look at me, look at me!” – Laurie Anderson One of the major topics of discussion on tech news sites and discussion boards recently has been the launch – one could call it “failed”…

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Lessons in UX: You are probably wrong

I am a very very strong advocate of usability testing of UI designs (note to self – add an extra ‘very’ into that sentence). It helps you validate that users can understand the interface you are presenting them, it gives…

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How do you articulate and demonstrate the actual business value of your UX designs?

It's tricky, but a key success metric is and always shall be one thing: money. Did the design, when implemented, save the company money (by reducing costs) or make the company money (by increasing sales of an item). I have…

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Is a UX Architect just ‘half’ a Designer?

Interesting questions since my current job is… (checking) a UX Architect for a Fortune 500 company. I'm reminded of a joke from the classic Woody Allen movie Love and Death: Girl: I'm half saint, half whore.Woody: Let's hope it's the…

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Can the film production process teach the agile world how to make software?

I've written articles and presentations around leveraging ideas and techniques from moviemaking in the software development process, and my honest reaction to this question is… No. Moviemaking is definitely a collaborative process, but it is also one that is driven…

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